Refund Policy
Last updated: July 28, 2026
FocusTracks sells digital audio downloads. Because a download can be copied and kept once delivered, our refund policy is a little different than it would be for a physical product — we try to be upfront about that rather than promise something we can't take back.
Preview before you buy
Every session has a free 60–90 second preview clip. Please listen to the preview before purchasing so you know the voice, pacing, and style are right for you. This is the best way to avoid needing a refund in the first place.
When we'll issue a refund
- The file you downloaded is corrupted, incomplete, or won't play.
- You were charged more than once for the same session or bundle.
- Your download link expired before you had a reasonable chance to use it, and we're unable to reissue it.
Contact us within 14 days of purchase through the contact page with your order details, and we'll make it right — either by reissuing your download link or refunding your payment.
When we generally won't issue a refund
Because the preview clip is available before purchase, we generally don't offer refunds simply because a session "wasn't for you" after the full file has been downloaded. We ask that you use the preview to make that judgment call up front.
How refunds are processed
Approved refunds are returned to your original payment method through Stripe. Processing times depend on your bank or card issuer.
Contact
Questions about an order or a refund request can be sent through our contact page.